Substitution Policy

Flowers are seasonal and change from day to day. To make sure your order arrives fresh and on time, we may sometimes substitute a flower, container or gift item with one of equal or greater value.

How we substitute
We keep the style, size and color palette of the arrangement you chose. In single-variety arrangements, we keep the flower type first: for example, if you order yellow roses and they aren't available, we'll use roses in another color, not a different yellow flower.

When we contact you first
If a main flower or main color has to change, especially orchids, we'll try to contact you before we make the change. If we can't reach you and your order is for a specific date, we'll make the closest substitution of equal or greater value so it arrives on time.

Natural variation
Every arrangement is made by hand, so shades, bloom size and shape can vary a little from the photos. We never reduce the number of stems or change any feature that is listed in the product description or option you chose.

Gift items and baskets
Items in gift baskets and add-ons may be substituted with items of equal or greater value.

Questions? Call or text 954-479-4523.